At ECLOZE, we want you to absolutely love what you order. If for any reason you’re not completely happy, don’t worry—we’ve got you covered. Our goal is to make returns and exchanges as simple and stress-free as possible.

Easy Returns

You can return most items within 30 days of delivery for a full refund or exchange. Just make sure your items are:

• Unworn and unwashed

• With all original tags and packaging

• Not a final sale item

Returning an item is easy. Simply contact our customer support team at support@ecloze.com and we’ll guide you through the process.

Exchanges

If you’d like to swap your purchase for a different size or style, we’re happy to help. Exchanges are subject to product availability. Please reach out to our team, and we’ll make sure you get the perfect fit or style quickly.

Refunds

Once we receive your returned item, we’ll process your refund within 5–7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

Shipping Costs

• United States: $8.99 per order for returns under $59.99, free for eligible orders over $59.99

• Europe: €6.99 per order for returns under €59.99, free for eligible orders over €59.99

We recommend using a trackable shipping method to ensure your return reaches us safely.

Final Sale Items

Some items may be marked as Final Sale. These items cannot be returned or exchanged. Please check the product page before purchasing.

Questions?

We’re here to help! If you have any questions about returns or exchanges, please don’t hesitate to reach out:

Email: support@ecloze.com

We want every ECLOZE experience to be enjoyable—from browsing to unboxing. Your happiness is our priority, so let us know how we can help!