Effective Date: March 15, 2025

At ECLOZE, we aim to provide a smooth and reliable shipping experience for our customers in the United States, Europe, and beyond. Please review our shipping policies below to understand our fees, delivery times, and procedures.

Shipping Rates

• Free Shipping: Orders of $59.99 or more qualify for free standard shipping.
• United States: For orders under $59.99, standard shipping is $8.99 per order.
• Europe: For orders under $59.99, standard shipping is €6.99 per order.

All shipping fees are calculated at checkout and are non-refundable.

Delivery Times

ECLOZE works with trusted shipping carriers to ensure your order reaches you safely and efficiently. Estimated delivery times are:

• Europe: 8–12 business days
• United States: 10–16 business days

Please note that delivery times are estimates and may vary depending on local customs, public holidays, or unforeseen carrier delays. ECLOZE is not responsible for delays caused by external shipping carriers.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. You will receive a confirmation email with your order details once your purchase is successfully completed. Tracking information will be provided when your order is shipped.

International Shipping

At this time, our shipping policy primarily covers the United States and Europe. International customers outside these regions may experience longer delivery times and additional customs fees. Customers are responsible for any duties, taxes, or fees imposed by their country.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment directly with the carrier. Please allow 24–48 hours after shipping for the tracking information to be updated.

Shipping Restrictions

ECLOZE currently ships to most locations in the United States and Europe. We reserve the right to refuse or cancel orders to certain locations at our discretion.

Lost or Damaged Items

While we make every effort to ensure your order arrives safely, ECLOZE is not responsible for lost or damaged packages once they are in the possession of the shipping carrier. If your package is lost or damaged during transit, please contact our customer support team at support@Ecloze.com, and we will assist you in filing a claim with the carrier.

Contact Us

If you have any questions about your order, shipping options, or delivery times, please contact:

ECLOZE Customer Support

Email: Support@ecloze.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.